Shipping and return policies for Rheylend
- Shipping Info
Most orders (13 Oz and under) will be shipped via USPS First Class Mail... Otherwise, USPS Parcel Post or Priority Mail. International orders will ship via USPS First Class International Mail if the total weight is under 4 lbs... Otherwise, USPS Priority International Mail.
- Return Policy
U.S. RETURNS & REFUNDS POLICY
You have 15 calendar days to return an item from the date you received it. Please ensure that the item you're returning is repackaged with all the items that were included when you received it.
There are some items, however, that are ineligible for return, including:
> Opened CD's (unless the CD is defective or has been damaged during shipping)
> Electronic Music, Video, or Document Downloads
HOW TO RETURN AN ITEM -- Contact Us before returning any items to obtain an RMA number, which will need to be included with your shipment. You will be responsible for the return shipping and handling costs unless prior arrangements have been made with us. Affix the address label to the outside of your return box and be sure to include the RMA number on the outside of the box as well.
REFUNDS -- Once we receive your item(s), a refund will be initiated within 5 business days. If you cancel an order before it has shipped, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
> If you paid by paypal, refunds will be sent to your paypal account within five business days of receipt of the returned item.
> If you paid by credit or debit card, refunds will be sent to the card-issuing bank, via paypal, within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
> If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check, which will be mailed to your billing address. Please allow about 10 days to receive your check from the time we receive you return.
EXCHANGE AN ITEM -- Please Contact Us for specifics.